Use this form to respond to or complete administrative requests such as:

• Service Contact Information Updates
  As a result of the F5 service audits performed bi-annually
  
  
• SSL Certificate Renewal Requests
  Request the renewal of an SSL certificate for a service hosted on the F5.
  You can review certificate expiration status via the SPLUNK page.
  

Use this form to request assistance for existing services and configuration. We can assist you in answering questions and troubleshooting; request changes or perform the decommission of a service.

PLEASE DO NOT use this form to request a new service. If you need assistance with a new service, use this form instead.

Use this form to request new standard service configuration. A standard service configuration is defined with the following options:

• SSL Certificate
  Would you like the the F5 to host the SSL certificate for your service?
  
  
• Internal or External VIP
  Will this be used and accessed outside of campus or within the campus network only?
  
  
• Standard Ports (443, 80)
  A configuration will include both TCP ports 443 (https) and 80 (http), and if you want, we can redirect TCP port 80 (http) to https automatically.
  
  
• Standard Protocols (TCP, UDP, HTTP, HTTPS)
  A configuration can consist of any the above protocols, other protocols require an advanced service configuration.
  
  
• OneConnect
  Do you need to have OneConnect feature enabled? (See KB0018785)
  
  
• Standard Persistence (using existing templates)
  Persistence is the ability to ensure one a client continues to connect to a node during an established session.   Standard and existing templates can be used, however custom persistence methods require an advanced service configuration.  (see KB0018786)
  
  
• Pool (Round Robin LB)
  Standard configurations include load balancing in a round-robin configuration.  Other methods require an advanced service configuration.
  
  
• Pool Monitor (using existing templates)
  Pool monitors ensure that all service nodes are accessible and traffic should flow to them. Basic templates are provided, custom monitors require an advanced service configuration.  (See KB0018790)
  
  
• Standard environments (Production and Qualification) will be provided.
  If additional environments are needed, please proceed with an advanced service configuration.

For new advanced service configuration, please send an email to:  f5-requests@its.utexas.edu, which will generate a ticket that the F5 Application Delivery team will respond to.  

An advanced configuration would be required for any of the following features or anything outside of a standard service configuration:

• Gateway Configuration
• Advanced SSL Certificate (SNI, SAN, Wildcard)
• Advanced Pool Setup
  
  • Custom LB Methods (See: KB0018814; Load Balancing Methods for more information)
  • Non-standard IP pool members
  • Custom Pool Monitors
• Custom Persistence Methods
• Custom Black and White List ACL
• Custom written iRules
• Provide access to future and advanced features
• Consultation with team
• Setup additional environments.